Traditionally, such a task would take hours of manual labor and number crunching. However, companies like McDonald's Corporation can now rely on Zip Ordering to get the job done in a fraction of the time.
mcdonalds operations manual zip
Order management is an aspect of operations that needs detailed documenting and data-backed decisions. Without this level of accountability, organizations can easily slip into uncontrolled maverick spending and large dents in profits.
McDonald's coffee was served at a temperature between 180 and 190 degrees Fahrenheit. McDonald's had long known that this was 20 to 30 degrees hotter than the coffee served at most other restaurants; in fact, this temperature range was indicated in its operations manual. In the 10 years before the case, more than 700 people who were scalded by coffee burns made claims against the company. But McDonald's never lowered the temperature of its coffee.
What exactly is an automated restaurant? While there isn't one exact way to create a fully automated restaurant, many owners replace manual processes with faster technologies. Implementing automation gives a casual restaurant or fast-food chain a competitive edge during difficult economic and market conditions. According to different studies, a fully automated restaurant reduces labor costs, minimizes other operating expenses, and increases profits. Furthermore, the restaurant business improves the customer experience when they offer self-service, intuitive ways for patrons to place an order for food delivery services. Regardless of how a restaurant implements an automated solution, automation tends to increase profits, save money, and enhance a brand. Examples of automation in restaurants include Kiosks- Customers use an ordering machine or kiosk for food service rather than wait in line. McDonald's and other fast-food chains incorporate kiosks in most franchises.
Employee Training- Interactive programs and other onboarding systems automate new hire training.
Menus- Digital menus display different items at breakfast, lunch, and dinner. They use pictures and other visuals to draw in the customer's attention.
Though automated restaurants are all the rage from New York to San Francisco, there are both pros and cons when a fast-casual diner decides to eliminate manual processes. These include
Increase ReliabilityRestaurant automation improves accuracy as patrons are able to easily review orders. A very fast-paced diner with lengthy wait times pushes both the patron and the cashier to quickly perform a transaction. However, the cashier still needs to provide good customer service even when under pressure. This type of high-pressure dining experience increases the likelihood of human error. Automation also increases accuracy in the kitchen area. If the restaurant industry invests in a robot to prepare menu items, each meal is cooked perfectly. The quantity of each order does not impact the quality of the customers' order. Save MoneyLabor expenses can make or break a struggling diner. As the minimum wage rises across the country, automation restaurants may solve the problem. Because the cost of technology systems decreases, diners invest in more systems than counterbalance the rise in worker pay. Predictive scheduling decreases any scheduling problems that arise with manual processes. This ensures business owners comply with state and federal regulations. It also increases employee morale and ensures everyone is at work when they are supposed to be. Improves EfficiencyBecause automation decreases inaccuracies in both online ordering and in-person orders, employees are more efficient. Automation also ensures that the chef or robot will use the correct amount of ingredients for each menu item. This minimizes costs and waste so restaurants can increase their profit margins. Customers are also happy when they receive a healthy food order exactly the way it is supposed to be. Finally, automation makes food safety practices more efficient. Restaurants can use tools to monitor inventory, temperatures, contamination, and more. Predictive tools forecast problems in the supply chain before they become a bigger concern. Successful diners showcase their food safety practices to customers, who appreciate the transparency. This increases profits and ensures others know about the diner's unique brand.
Decrease in ConnectivityEating out is a social event that brings people together in a fun environment. Automation reduces human connectivity when customers order through a mobile app rather than calling in an order or going inside to eat. When robots and kiosks replace chefs and servers, the restaurant may seem sterile and cold. Experts continue to study the impact that technology has on human connection. So far, the results are troubling. Difficult to UseMany older patrons and other types of customers don't want to eat at a restaurant that prioritizes automation. Diners that implement automation risk alienating large segments of the population who aren't up to speed with all of the recent changes in technology. For example, some fast-food chains prioritize kiosks over cashiers. This may increase the amount of employee work because they are regularly helping patrons to use it. Can't Always Solve Complex ProblemsCustomers that need to solve difficult problems may not always receive the help they want from an automated system. It can be hard to eliminate a certain ingredient or customize an order when there isn't a person to talk to. Traditionally, a server communicates these special requests to the chef. An automated system makes this more challenging. Expensive SolutionsWhile it's usually worth it financially to invest in an automated solution, many systems come with a hefty price tag. It is even more expensive to switch every manual process to an automated process. It's not likely that a small diner is going to have these kinds of assets. Many restaurants automate one process at a time to decrease the overall investment. Owners use reporting to assess how well each new system performs and whether it increases profits and saves money. This method is effective for smaller diners who don't always have the startup capital to overall entire workflows and procedures.
In conclusion, here are the pros and cons of an automated restaurant Business owners replace manual processes with automated processes to increase profit, improve a brand, save money, and decrease workload.
Kiosks, employee training programs, and digital menus are examples of automation in business
Automation increases reliability, saves money, and improves efficiency.
Automated solutions decrease connectivity, are difficult to use, can't always solve complex problems, and require capital.
If you are interested in becoming a health center, see How to Become a Health Center and So You Want to Start a Health Center?. The Health Center Resource Clearinghouse also hosts free technical assistance resources and information to support community health center operations, including websites, publications, databases, webinar recordings, and other materials.
This is probably crystallized calcium chlorohypochlorite. Carry out the self-cleaning instructions in the instruction manual two or three times. If that hasn't resolved the problem, it may be that your iron needs repair. Please contact the service centre.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
Christina Lentz, Acting Deputy Secretary, Administration (410) 339-3731O. Wayne Hill, Deputy Secretary, Operations (410) 585-3301Carolyn J. Scruggs, Assistant Secretary, Programs, Treatment, & Re-Entry (410) 585-3346Stanley L. Lofton, Chief Information Officer (410) 585-3140Annie D. Harvey, Commissioner of Correction (410) 585-3302David R. Blumberg, Chair, Maryland Parole Commission (410) 585-3200Martha L. Danner, Director of Parole & Probation (410) 339-5000Lynda M. Bonieskie, Ph.D., Director of Mental Health, Patuxent Institution (410) 339-5000Albert L. Liebno, Jr., Executive Director, Police & Correctional Training Commissions (410) 875-3400Dionne Randolph, Commissioner of Pretrial Detention & Services (410) 230-1446Stuart M. Nathan, Principal Counsel (410) 585-30706776 Reisterstown Road, Baltimore, MD 21215 6852 4th St., Sykesville, MD 21784(410) 339-5000; fax: (410) 339-4240; tty: 1-800-735-2258 (Maryland Relay Service)web: AgenciesBudgetFunctionsHistorical EvolutionInstitutionsOrganizational ChartOrganizational StructureOriginReportsORGANIZATIONAL STRUCTUREOFFICE OF SECRETARY(Q00A0101, formerly 35.01.01.01)FY2023 appropriation: $121,421,687; authorized positions: 742Carolyn J. Scruggs, Acting Secretary of Public Safety & Correctional Services (appointed by Governor with Senate advice & consent)(410) 339-5000e-mail: secretary.dpscs@maryland.govweb: Sheri D. Smith, Executive Assistant (410) 875-3449; e-mail: sheri.smith@maryland.gov CHIEF OF STAFFRachel E. Sessa, Chief of Staff (410) 339-5000e-mail: rachel.sessa@maryland.govAnthony A. Gaskins, Special Assistant to Chief of Staff (410) 339-5000e-mail: anthony.gaskins@maryland.govOFFICE OF DATA DEVELOPMENTAngelina M. Guarino, Executive Director (410) 339-5000; e-mail: angelina.guarino1@maryland.govOFFICE OF COMMUNICATIONSValorie L. Sanders, Director (410) 339-5000e-mail: valorie.sanders@maryland.govOFFICE OF GOVERNMENT & LEGISLATIVE AFFAIRSJennifer Beskid, Director (410) 260-6070; e-mail: jennifer.beskid@maryland.govCatherine C. Kahl, Deputy Director (410) 260-6070; e-mail: catherine.kahl@maryland.govCOMMISSION ON CORRECTIONAL STANDARDS(Q00N0001, formerly 35.14.00.01)FY2023 appropriation: $476,959; authorized positions:Veronica Moore, Executive Director (410) 585-3830; e-mail: veronica.moore@maryland.govweb: Appointed by Governor with Senate advice & consent to 3-year terms:Vacancy, Chair (chosen by Commission in Nov., 1-year term)Maria Triva Elmo, M.D., 2013; Walter B. Ridley, 2013; Thomas D. Reece, Jr., 2014; Jeffrey Washington, 2015; Montrell Spence, 2019; Dayena M. Corcoran, 2020; Terry Kokolis, 2021; Dionne M. Randolph, 2023; Delores Alexander, 2025.Ex officio: Beverly F. Hughes, designee of Attorney General; Shakia C. Word, designee of Secretary of Budget & Management; Nelson E. Reichart, designee of Secretary of General Services.JUSTICE REINVESTMENT ACT LIAISONOFFICE OF INVESTIGATION, INTELLIGENCE, & FUGITIVE APPREHENSION(Q00A0103)FY2023 appropriation: $12,871,468; authorized positions:David A. Reitz, Director (410) 339-5084e-mail: david.reitz@maryland.govOFFICE OF INSPECTOR GENERALJoseph M. Perry, Inspector General (410) 585-3240; e-mail: joe.perry@maryland.govKevin J. Mercer, Deputy Inspector General (410) 585-3242; e-mail: kevin.mercer@maryland.gove-mail: oig@dpscs.state.md.usweb: & INVESTIGATIVE DIVISIONErrol E. Etting, Director (appointed by Secretary of Public Safety & Correctional Services) (410) 724-5720e-mail: errol.etting@maryland.govweb: K-9 UNIT HEADQUARTERSMark C. Flynn, Director (410) 799-0340, (410) 240-1133OFFICE OF LEADERSHIP & PROFESSIONAL DEVELOPMENTValorie L. Sanders, Director (410) 339-5000; e-mail: valorie.sanders@maryland.govOFFICE OF LEGAL SERVICESStuart M. Nathan, Principal Counsel (410) 585-3070; e-mail: stuart.nathan@maryland.govLisa O. Arnquist, Deputy Counsel, Personnel & Procurement (410) 585-3071; e-mail: lisa.arnquist@maryland.govMichael O. Doyle, Deputy Counsel, Litigation (410) 585-3073; e-mail: michaelo.doyle@maryland.govOFFICE OF PROFESSIONAL STANDARDSGary W. McLhinney, Director (410) 339-5021; e-mail: gary.mclhinney@maryland.govOFFICE OF VOLUNTEER PROGRAMSVacancy, Director (410) 339-5084MARYLAND PAROLE COMMISSION(Q00C0101, formerly 35.03.01.01)FY2023 appropriation: $6,455,258; authorized positions: 73(410) 585-3200; 1-877-241-5428 (toll free)e-mail: david.blumberg@maryland.govweb: Appointed by Secretary of Public Safety & Correctional Services with Governor's approval & Senate advice & consent to 6-year terms:David R. Blumberg, Chair (chosen by Secretary of Public Safety & Correctional Services with Governor's approval), 2027Steven J. DeBoy, Sr., 2022; Jason E. Keckler, 2023; Anthony J. McAllister, 2023; Sam Billotti IV, Esq., 2024; Lisa A. Vronch, 2024; Robyn E. Lyles, 2025; John Dale Smack III, 2026; John W. E. Cluster, Jr., 2027; Jane Chace Miller, Esq., 2027.OPERATIONSChristine L. Burke, Program Manager (410) 585-3266e-mail: christine.burke@maryland.govEXECUTIVE CLEMENCIES & PARDONSLinda L. Dodge, Administrative Officer (410) 585-3211; e-mail: linda.dodge@maryland.govEXTENDED SEXUAL OFFENDER PAROLE SUPERVISIONRuth Ann Ogle, Administrator (410) 585-3232; e-mail: ruth.ogle@maryland.govPAROLE HEARINGS Ruth Ann Ogle, Administrator (410) 585-3220; e-mail: ruth.ogle@maryland.govPAROLE SERVICES UNITBernice Thomas, Administrative Officer (410) 585-3262; e-mail: bernice.thomas@maryland.govPOST-RELEASE, RECORDS & DECISION UNITSVacancy, Administrative Officer (410) 585-3233RELEASE UNITVacancy, Administrative Officer (410) 585-3221SECRETARIAL SERVICES UNITLinda L. Dodge, Administrative Officer (410) 585-3256; e-mail: linda.dodge@maryland.govVICTIM SERVICESLywanda S. Johnson, Administrative Officer (410) 585-3213; e-mail: lywanda.johnson@maryland.govSUPPORT SERVICESKeshia L. Ricks, Administrator (410) 585-3924; e-mail: keshia.ricks@maryland.govADMINISTRATION(Q00A0110)FY2023 appropriation: $41,077,687; authorized positions:Christina N. Lentz, Acting Deputy Secretary for Administration (410) 339-3731e-mail: christina.lentz@maryland.govSUNDRY CLAIMS BOARDVacancy, Secretary (chosen by Governor) (410) 585-3840; 1-877-379-8636 (toll free)web: T. Taylor, Jr., Esq., Chair (chosen by Governor)Ex officio: Sharonne R. Bonardi, designee of Comptroller of Maryland; Joan M. Peacock, designee of Secretary of Budget & Management; Frank T. Taylor, Jr., Esq., designee of Secretary of Public Safety & Correctional Services.DIVISION OF FINANCIAL SERVICESNija S. Roberts, Chief Financial Officer (410) 339-5085; e-mail: nija.roberts@maryland.govBarbara A. Kittrell, Deputy Director (410) 585-5042; e-mail: barbara.kittrell1@maryland.govACCOUNTING OPERATIONSVacancy, Director (410) 339-5049BUDGETShelia L. Wills, Director (410) 339-5042e-mail: shelial.wills@maryland.govOFFICE OF GRANTS, POLICY, & STATISTICSChristina N. Lentz, Executive Director (410) 339-5020e-mail: christina.lentz@maryland.govweb: POLICY & REGULATIONRESEARCH & STATISTICSHUMAN RESOURCES SERVICES DIVISIONTara Nelson, Acting Chief Human Resources Officer (410) 585-3360e-mail: tara.nelson@maryland.govweb: ADMINISTRATION & EMPLOYEE HEALTH SERVICESTara D. Nelson, Deputy Director (410) 585-3360e-mail: tara.nelson@maryland.govEMPLOYMENT EVALUATION & OPERATIONAL SERVICESSandra E. Regler, Deputy Director (410) 585-3944e-mail: sandra.regler@maryland.govINFORMATION TECHNOLOGY & COMMUNICATIONS DIVISION(Q00A0102, formerly 35.01.01.02)FY2023 appropriation: $45,523,688; authorized positions:Stanley L. Lofton, Chief Information Officer (410) 585-3140web: RECORDS MANAGEMENTRobyn E. Lyles, Records Officer (410) 585-3185; e-mail: robyn.lyles@maryland.govSECURITYKim Valenzia, Director (410) 585-3804; e-mail: kim.valenzia@maryland.govBUSINESS OPERATIONSDesiree Opher Wells, Director (410) 585-3110; e-mail: desiree.wells@maryland.govCRIMINAL JUSTICE INFORMATION SYSTEMCRIMINAL JUSTICE INFORMATION SYSTEM CENTRAL REPOSITORYLynda Lovette, Director (410) 585-3633; e-mail: lunda.lovette@maryland.govOPERATIONSBeverly E. Wilson, Assistant Director (410) 585-3690; e-mail: beverly.wilson@maryland.govSEX OFFENDER REGISTRATION UNITNicole Glenn, Assistant Director (410) 585-3604; e-mail: nicole.glenn@maryland.govOFFENDER MANAGEMENT & BUSINESS INNOVATIONPROGRAM MANAGEMENT OFFICEAmaro S. Thiam, Director (410) 585-3433; e-mail: amaro.thiam@maryland.govDEVELOPMENT, OPERATIONS, & TECHNOLOGYAmaro S. Thiam, Deputy Chief Information Officer (410) 585-3433e-mail: amaro.thiam@maryland.govAPPLICATIONSStanley L. Lofton, Director (410) 585-3179; e-mail: stanley.lofton@maryland.govCRIMINAL HISTORY APPLICATIONSLAW ENFORCEMENTCUSTOMER SUPPORT SERVICESMaria A. Gutierrez, Director (410) 585-3826; e-mail: maria.gutierrez@maryland.govENTERPRISE INFRASTRUCTURE SERVICESVacancy, Chief Network Officer (410) 653-2929DIVISION OF PROCUREMENT SERVICESJoseph Sedtal, Director (443) 469-5864e-mail: joseph.sedtal@maryland.gove-mail: procurement@dpscs.state.md.usweb: OF SPECIAL PROGRAMS & SERVICESMichael H. Stelmack, Executive Director (410) 585-3840e-mail: michael.stelmack@maryland.govPOLICE & CORRECTIONAL TRAINING COMMISSIONS(Q00G0001, formerly 35.07.00.01)FY2023 appropriation: $10,333,736; authorized positions: 69.8Albert L. Liebno, Jr., Executive Director (410) 875-3400; e-mail: albert.liebno@maryland.gov, e-mail: info@pctc.state.md.usVacancy, Deputy Director (410) 875-3602web: Public Safety Education & Training Center, 6852 Fourth St., Sykesville, Maryland, June 2019. Photo by Diane F. Evartt.MARYLAND POLICE TRAINING & STANDARDS COMMISSIONAlbert L. Liebno, Jr., Acting Executive Director (chosen by Commission with Governor's approval) (410) 875-3400; e-mail: albert.liebno@maryland.govVacancy, Chair (chosen by Commission in Oct., 1-year term)Appointed by Governor to 3-year terms: Miguel Dennis, 2021; Allison M. Ehart, 2021; Matthew G. Alonsozana, 2023; Capt. William M. Crabbs, 2023; Marcus E. Pollock, 2024; Barbara L. Duncan, 2025; Michael B. Finegan, Ph.D., 2025; one vacancy.Appointed by Senate President: Michael J. Hough; William C. Smith.Appointed by House Speaker: Jazz M. Lewis; one vacancy.Representing Maryland State's Attorneys Association: Richard GibsonRepresenting Wor-Wic Program Advisory Committee - Criminal Justice: Joseph J. GambleEx officio: Zenita Wickham Hurley, Esq., designee of Attorney General; Lt. Col. Roland L. Butler, Jr., Acting Secretary of State Police; Michael S. Harrison, Police Commissioner, Baltimore City; Jennifer C. Boone, Special Agent-in-Charge, Baltimore Office, Federal Bureau of Investigation; Thomas Simpson, designee of President, Maryland Law Enforcement Officers, Inc.; Henry P. (Hank) Stawinski III, President, Maryland Chiefs of Police Association; vacancy, President, Maryland Sheriffs' Association; Ismael Vince Canales, President, Fraternal Order of Police, Maryland; David A. Spencer, Chair, Police Executive Association, Maryland Municipal League; Amal E. Awad, designee of President, Police Chiefs' Association of Prince George's County.CORRECTIONAL TRAINING COMMISSIONChair: Carolyn J. Scruggs, Acting Secretary of Public Safety & Correctional Services (410) 339-5005Appointed by Governor with Senate advice & consent to 3-year terms: Christopher S. Duffy, 2019; Wallis Q. Norman, 2020; LaMonte E. Cooke, 2021; two vacancies.Appointed by Secretary of Juvenile Services: Lynette E. HolmesAppointed by Secretary of Public Safety & Correctional Services: one vacancyAppointed by Maryland Higher Education Commission: Beverly J. O'Bryant, Ph.D.Appointed by Director, Federal Bureau of Prisons: Symphar Charles Ex officio: Zenita Wickham Hurley, Esq., designee of Attorney General; Sam J. Abed, Secretary of Juvenile Services; O. Wayne Hill, Deputy Secretary, Operations, Dept. of Public Safety & Correctional Services; Thomas D. Reece, President, Maryland Correctional Administrators Association; Melinda C. Grenier, President, Maryland Criminal Justice Association; vacancy, President, Maryland Sheriffs' Association.DRUG ABUSE RESISTANCE EDUCATION (DARE)Claude J. Nelson, Jr., State Coordinator (410) 875-3426; e-mail: claude.nelson@maryland.govEXECUTIVE DEVELOPMENT INSTITUTEMARYLAND COMMUNITY CRIME-PREVENTION INSTITUTEPUBLIC SAFETY EDUCATION & TRAINING CENTERPublic Safety Education & Training Center, 6852 Fourth St., Sykesville, Maryland, June 2019. Photo by Diane F. Evartt.OFFICE OF EQUAL EMPLOYMENT OPPORTUNITYAngela Washington, Executive Director (410) 585-3005; e-mail: angela.washington@maryland.govKia Webb, Deputy Director (410) 585-3006; e-mail: kia.webb@maryland.govMINORITY BUSINESS ENTERPRISE COMPLIANCEShawana D. Overby-Blackston, Manager (410) 585-3005; e-mail: shawana.overby-blackston@maryland.govINMATE GRIEVANCE OFFICE(Q00E0001, formerly 35.05.00.01)FY2023 appropriation: $767,663; authorized positions: 7Appointed by Secretary of Public Safety & Correctional Services with Governor's approval:Frank T. Taylor, Jr., Esq., Executive Director (410) 585-3840; e-mail: frank.taylor@maryland.govweb: S. Woolford, Deputy Director (410) 585-3835; e-mail: robin.woolford@maryland.govOFFICE OF PROPERTY & FLEET MANAGEMENT SERVICESCraig A. Johnson, Director (410) 585-3852; e-mail: craig.johnson@maryland.govweb: OPERATIONS(Q00A02, formerly Q00A0108)FY2023 appropriation: $49,549,265; authorized positions: 352O. Wayne Hill, Deputy Secretary for Operations (410) 585-3301e-mail: wayne.hill1@maryland.govCOMMITMENT SERVICESJodie L. Stouffer, Executive Director (410) 585-3864e-mail: jodie.stouffer@maryland.govINMATE AFFAIRSValerie E. Ferrell, Coordinator (410) 585-3336e-mail: valerie.ferrell@maryland.govOFFICE OF CAPITAL CONSTRUCTION & FACILITIES MAINTENANCE(Q00A0106, formerly 35.01.01.06)FY2023 appropriation: $4,083,287; authorized positions:John Gauthier, Acting Director (410) 585-3278e-mail: john.gauthier@maryland.govweb: ARCHITECTURE & ENGINEERING SUPPORTHamid Hekmatian, Assistant Director (410) 585-3031e-mail: hamid.hekmatian@maryland.govCONSTRUCTION OPERATIONSChrys Bandon-Bibum, Assistant Director (410) 585-3041e-mail: chrys.bandon-bibum@maryland.govFINANCEVacancy, Assistant Director (410) 585-3035OFFICE OF ENVIRONMENTAL & EMERGENCY OPERATIONSWilliam M. Merritt, Executive Director (443) 468-0478e-mail: william.merritt@maryland.govENVIRONMENTAL SAFETY & HEALTHEmerson G. Todd, Industrial Hygienist (443) 463-3257e-mail: emerson.todd@maryland.govOFFICE OF LEASE MANAGEMENTCatherine M. Kafer, Director (410) 339-5078e-mail: catherinem.kafer@maryland.govPROGRAMS & SERVICES(Q00A0203)FY2023 appropriation: $5,797,161; authorized positions:Patricia C. Goins-Johnson, Executive Director (410) 585-3303e-mail: patricia.goins-johnson@maryland.govCLINICAL SERVICESSharon L. Baucom, M.D., Chief Medical Director (410) 585-3380e-mail: sharon.baucom@maryland.govBEHAVIORAL HEALTH SERVICESVacancy, Director (410) 585-3725INMATE HEALTH CARE ADMINISTRATIONJoseph A. Ezeh, Director (410) 585-3386e-mail: joseph.ezeh@maryland.govCONTRACT COMPLIANCE AUDITSRomaine Harris, Chief Fiscal Officer (410) 585-3388; e-mail: romaine.harris@maryland.govNURSING SERVICESAdaora N. Odunze, Director (410) 585-3373e-mail: adaora.odunze@maryland.govSOCIAL WORK SERVICESKaren H. Koski-Miller, Director (410) 585-3371e-mail: karen.koski-miller@maryland.govSUBSTANCE ABUSE TREATMENT SERVICESVacancy, Director (410) 585-3726PROGRAMS & SERVICESVacancy, Director (410) 585-3303CASE MANAGEMENT UNITRELIGIOUS & VOLUNTEER SERVICESINMATE EDUCATIONDanielle J. Cox, Coordinator (410) 585-3346e-mail: danielle.cox@maryland.govINMATE HEARINGSVacancy, Chief Hearing Officer (410) 585-3713PUBLIC SAFETY WORKSMichelle Zollicoffer, Coordinator (410) 585-3327e-mail: michelle.zollicoffer@maryland.govRE-ENTRY SERVICESThomas P. Martin, Director (410) 585-3320e-mail: thomas.martin@maryland.govVICTIM SERVICESKaren Darby, Coordinator (410) 585-3348e-mail: karen.darby@maryland.govSECURITY OPERATIONS(Q00A0204)FY2023 appropriation: $26,155,810; authorized positions:Antoinette Washington, Director (410) 585-3900e-mail: antoinette.washington@maryland.govCORRECTIONAL SECURITYLinda Cottie, Deputy Director (410) 585-3907e-mail: linda.cottie@maryland.govCRISIS MANAGEMENT & EMERGENCY PREPAREDNESSMaj. Luke Montgomery, Director (410) 585-3913e-mail: luke.montgomery@maryland.govSECURITY AUDIT REVIEW TEAMPATUXENT INSTITUTION(Q00D0001, formerly Q00R0206, formerly 35.04.00) (Jessup)FY2023 appropriation: $61,187,341; authorized positions: 395Erin B. Shaffer, Psy.D., Director (appointed by Secretary of Public Safety & Correctional Services) (410) 799-3300e-mail: erin.shaffer@maryland.govweb: Patuxent Institution, Waterloo Road, Jessup, Maryland, March 2019. Photo by Diane F. Evartt.BOARD OF REVIEWAppointed by Governor with Senate advice & consent to 4-year terms:Archie C. Gee, Sr., Chair (chosen by Governor), 2023Madeline L. Coxson, 2023; Margaret R. Doxzen, 2023; Randall S. Nero, Ph.D., 2024; Judith M. Hemler, 2026.Ex officio: Erin B. Shaffer, Psy.D., Director, Patuxent Institution; Orlando Johnson, Acting Warden, Patuxent Institution; Leslie A. Earll, M.D., Associate Director, Patuxent Institution; Michael A. Kwitkowski, Psy.D., Associate Director, Patuxent Institution.CITIZENS' ADVISORY BOARDAppointed by Governor upon recommendation of the Secretary of Public Safety & Correctional Services:Vacancy, Chair (chosen by Board)Jama G. Acuff; Aisha N. Braveboy; Terri Collins-Green; Meghann E. Holloway; Kurt W. Wolfgang.EDUCATIONN. Nadine Snowden, Principal (410) 799-7279e-mail: nadine.snowden@maryland.govFINANCE DEPARTMENTVacancy, Fiscal Administrator (410) 540-5720MANAGEMENT INFORMATION SYSTEMSRicky L. Gardner, Director (410) 799-3400, ext. 4395e-mail: ricky.gardner@maryland.govPERSONNEL DEPARTMENTKyia P. Underwood, Personnel Officer (410) 799-7592e-mail: kyia.underwood@maryland.govBEHAVIORAL SCIENCESMichael A. Kwitkowski, Psy.D., Associate Director, Behavioral Sciences (410) 799-3301e-mail: michael.kwitkowski@maryland.govRECORDS DEPARTMENTApril L. Coccagna-Graham, Psy.D., Supervisor (410) 799-3307e-mail: april.coccagna@maryland.govREMEDIATION UNITSCynthia V. Carter, Psy.D., Team Leader (410) 799-3304e-mail: cynthia.carter@maryland.govRESEARCH DEPARTMENTMichael A. Kwitkowski, Psy.D., Director (410) 799-3318e-mail: michael.kwitkowski@maryland.govPSYCHIATRYLeslie A. Earll, M.D., Associate Director, Psychiatry (410) 799-3313e-mail: leslie.earll@maryland.govDIAGNOSTIC SERVICESMEDICAL LIAISON CONTRACTORMEDICAL SUPERVISIONMENTAL HEALTH SPECIAL NEEDS UNITPSYCHIATRY SERVICESWARDENOrlando Johnson, Acting Warden (410) 799-7273e-mail: orlando.johnson@maryland.govASSISTANT WARDENKimberly Stewart, Assistant Warden (410) 799-7276e-mail: kimberly.stewart1@maryland.govPatuxent Institution, Waterloo Road, Jessup, Maryland, March 2019. Photo by Diane F. Evartt.DIETARY DEPARTMENTMAIL SERVICESMAINTENANCE DEPARTMENTRE-ENTRY FACILITY SECURITYTRAININGVOLUNTEER SERVICESSECURITYWinnie R. Mott, Chief of Security (410) 799-7277e-mail: winnie.mott@maryland.govDIVISION OF CORRECTION(Q00B0101, formerly 35.02.00)FY2023 appropriation: $27,051,487; authorized positions: 57Annie D. Harvey, Commissioner of Correction (appointed by Secretary of Public Safety & Correctional Services with Governor's approval & Senate advice & consent) (410) 585-3302e-mail: annie.harvey@maryland.govVacancy, Deputy Commissioner of Correction (410) 585-3448J. Philip Morgan, Assistant Commissioner of Correction, Eastern Region; e-mail: phil.morgan@maryland.govFrank B. Bishop, Jr., Assistant Commissioner of Correction, Western Region; e-mail: frank.bishop@maryland.govweb: CITIZENS' ADVISORY COMMITTEE FOR CORRECTIONAL INSTITUTIONS - BALTIMORE REGIONAppointed by Governor upon legislative nomination to 3-year terms:Vacancy, Chair (chosen by Committee)Melvin D. Warren, 1996; Edward E. Fox, Jr., 2001; Sarah L. Matthews, 2002; Malik A. Rahman, 2002; William H. Gunn, Jr., 2003; one vacancy.CITIZENS' ADVISORY COMMITTEE FOR CORRECTIONAL INSTITUTIONS - CUMBERLAND REGIONAppointed by Governor upon legislative nomination to 3-year terms:Vacancy, Chair (chosen by Committee)Gary J. Durr, 2009; Robert L. Lewis, 2010; Diana L. Loar, 2011; W. Stephen Young, 2011; Homer W. Hoover, 2012; Robert C. Webster, Jr., 2012; Edward J. Crowe, 2013.CITIZENS' ADVISORY COMMITTEE FOR CORRECTIONAL INSTITUTIONS - HAGERSTOWN REGIONAppointed by Governor upon legislative nomination to 3-year terms:Patricia Weber-Wolford, Chair (chosen by Committee), 1999Lori Hoffman, 1999; James L. Sprecher, Sr., 1999; Ira Kauffman, 2002; James E. Shifler, 2003; Lt. John S. Moulton, Jr., 2004; William E. Pennington, Jr., 2004.CITIZENS' ADVISORY COMMITTEE FOR CORRECTIONAL INSTITUTIONS - JESSUP REGIONAppointed by Governor upon legislative nomination to 3-year terms:Coleman Eldridge, Chair (chosen by Committee), 2011Fred G. Steffens, 2010; Margaret R. Kalinowski, 2010; Reed C. Coble, 2011; John M. Grant, 2016; Leonia G. Burley, 2017; Ellen Moss, 2019.CITIZENS' ADVISORY COMMITTEE FOR CORRECTIONAL INSTITUTIONS - SOMERSET COUNTYAppointed by Governor upon legislative nomination to 3-year terms:Vacancy, Chair (chosen by Committee) James N. Ring, 1997; Morris A. Bozman, 2001; Robert W. Murphey, 2001; Mattie W. Dryden, 2003; Lauren C. Taylor, 2003; one vacancy.TECHNOLOGYJay E. Miller, Manager (410) 585-3489; e-mail: jay.miller@maryland.govCENTRAL TRANSPORTATION UNITVacancy, Director (410) 585-3925POLICY, PROCEDURES & AUDITSAngel Savage-Price, Director (410) 585-3310; e-mail: asavage-price@maryland.govMARYLAND CORRECTIONAL ENTERPRISES(Q00A0301, formerly Q00B0901, formerly 35.02.09.01)FY2023 appropriation: $56,450,804; authorized positions: 182Stephen D. Sanders, Chief Executive Officer (410) 540-5479e-mail: stephen.sanders@maryland.govweb: www.mce.md.gov/MARYLAND CORRECTIONAL ENTERPRISES MANAGEMENT COUNCILH. David Jenkins, Executive Director (410) 540-5472; e-mail: harold.jenkins@maryland.govH. David Jenkins, Interim Chair (chosen by Council in July, 1-year term)Appointed by Governor: Danielle J. Cox; Fred D. Mason, III; Juliana R. Palmer.Appointed by Governor to 3-year terms: Nakia Zaahir; one vacancy. Terms expire 2020.Joseph M. Cox; Melvin Forbes; Jack R. Weber, Jr. Terms expire 2023.Appointed by Comptroller of Maryland: John T. GontrumAppointed by Senate President: one vacancyAppointed by House Speaker: one vacancyAppointed by Chief Judge, Court of Appeals: Pamila J. BrownAppointed by Chancellor, University System of Maryland: Joseph EvansEx officio: vacancy, Commissioner of Correction; Stephen D. Sanders, Chief Executive Officer, Maryland Correctional Enterprises.CUSTOMER COUNCILStaff: Ashley L. Lohr (410) 540-5405; e-mail: ashley.lohr@maryland.govChair: Stephen D. Sanders, Chief Executive Officer, Maryland Correctional EnterprisesAppointed by Governor: three vacancies Appointed by Department Secretaries: Johnathan R. (John) West, Dept. of Budget & Management; Brenda Lee, Dept. of Commerce; Danny J. Mays, Dept. of General Services; James Beauchamp, Maryland Dept. of Health; Curtis J. Murray, Dept. of Human Resources; vacancy, Dept. of Transportation; Daniel D. Schuster, Maryland Higher Education Commission. PROJECTSVacancy, Director (410) 540-5405ADMINISTRATIONMark K. Rowley, Chief Administrative Officer (410) 540-5412e-mail: mark.rowley@maryland.gov FISCAL SERVICESVerona M. Williams, Chief Financial Officer (410) 540-5403; e-mail: verona.williams@dpscs.state.md.usINFORMATION TECHNOLOGYEngrican B. Budoy, Chief Information Officer (410) 540-5410; e-mail: engrican.budoy@maryland.govOPERATIONSAshley L. Lohr, Acting Chief Operating Officer (410) 540-5405; e-mail: ashley.lohr@maryland.govFIELD SERVICESCENTRAL WAREHOUSEEASTERN SHORE REGIONHAGERSTOWN REGIONJESSUP REGIONMARKETINGSALESCENTRAL MARYLAND CORRECTIONAL FACILITY (Sykesville)(Q00S0210, formerly Q00T0205, formerly Q00B0611, formerly 35.02.06.11)FY2023 appropriation: $18,157,388; authorized positions:James Q. Harris, Administrator (410) 781-4444e-mail: james.harris1@maryland.govEASTERN CORRECTIONAL INSTITUTION (Westover)(Q00S0208, formerly Q00B0701, formerly 35.02.07.01)FY2023 appropriation: $129,891,219; authorized positions:Walter R. West III, Warden (410) 845-4000, ext. 6015e-mail: walter.west@maryland.govEastern Correctional Institution, 30420 Revells Neck Road, Westover, Maryland, May 2017. Photo by Diane F. Evartt.ADDICTIONS COUNSELINGFOOD SERVICEHEALTH SERVICESPSYCHOLOGICAL SERVICESRELIGIOUS SERVICESSOCIAL WORKSTAFF TRAININGVOLUNTEER SERVICESEastern Correctional Institution Training Building, Revells Neck Road, Westover, Maryland, May 2017. Photo by Diane F. Evartt.CORRECTIONAL RECORDSJulia H. Webster, Administrator (410) 845-4000, ext. 4123; e-mail: julia.webster@maryland.govPERSONNELChristina M. Seman, Personnel Director (410) 845-4053; e-mail: christina.seman@maryland.govOPERATIONSDebora A. Darden, Assistant Warden (410) 845-4000, ext. 4085; e-mail: debora.darden@maryland.govCASE MANAGEMENT, EAST COMPOUNDAmy M. Gragg, Manager (410) 845-4075; e-mail: amy.gragg@maryland.govCASE MANAGEMENT, WEST COMPOUNDVacancy, Manager (410) 845-4078SECURITYMonika L. Brittingham, Chief of Security (410) 845-4000, ext. 4105; e-mail: monika.brittingham@maryland.govMINIMUM SECURITY COMPOUND (EASTERN CORRECTIONAL INSTITUTION ANNEX)William M. Bailey, Administrator (410) 845-4000, ext. 4040; e-mail: william.bailey@maryland.govMinimum Security Compound, [Eastern Correctional Institution Annex], 30430 Revells Neck Road, Westover, Maryland, May 2017. Photo by Diane F. Evartt.CASE MANAGEMENTKathy M. Grant, Manager (410) 845-4041; e-mail: kathy.grant@maryland.govJESSUP CORRECTIONAL INSTITUTION(Q00S0201, formerly Q00B0202, formerly 35.02.02.02)FY2023 appropriation: $99,044,761; authorized positions:Cleveland C. Friday, Warden (410) 540-6353e-mail: cleveland.friday@maryland.govASSISTANT WARDENBettie A. Harris, Assistant Warden (410) 540-6371; e-mail: bettie.harris@maryland.govCASE MANAGEMENTEDUCATIONFOOD SERVICESRELIGIOUS SERVICESVOLUNTEER SERVICESSECURITYRobert S. Dean, Jr., Chief of Security (410) 540-6341; e-mail: roberts.dean@maryland.govMARYLAND CORRECTIONAL INSTITUTION - JESSUP(Q00S0202, formerly Q00B0203, formerly 35.02.02.03)FY2023 appropriation: $47,614,951; authorized positions:Christopher S. Smith,, Warden (410) 540-6700e-mail: christophers.smith@maryland.gov FISCAL SERVICESHEALTH SERVICESSTAFF TRAININGASSISTANT WARDENGeneva Holland, Assistant Warden (410) 540-6701; e-mail: geneva.holland@maryland.govCASE MANAGEMENTFOOD SERVICESMAINTENANCEPSYCHOLOGICAL SERVICESRELIGIOUS SERVICESSOCIAL WORKVOLUNTEER SERVICESSECURITYKeith D. Dickens, Chief of Security (410) 540-6702; e-mail: keith.dickens@maryland.govMARYLAND CORRECTIONAL INSTITUTION FOR WOMEN - JESSUP(Q00S0203, formerly Q00B0501, formerly 35.02.05.01)FY2023 appropriation: $42,014,269; authorized positions:Carol F. Harmon, Warden (410) 379-3801e-mail: carol.harmon@maryland.govFISCAL SERVICESHEALTH SERVICESPSYCHOLOGICAL SERVICESASSISTANT WARDENMichelle R. Pacheco, Assistant Warden (410) 799-5550, ext. 104; e-mail: michelle.pacheco@maryland.govCASE MANAGEMENTEDUCATIONFOOD SERVICEMAINTENANCERELIGIOUS SERVICESSOCIAL WORKSTAFF TRAININGVOLUNTEER SERVICESSECURITYNate C. Denton, Chief of Security (410) 379-6034; e-mail: nate.denton@maryland.govMARYLAND RECEPTION, DIAGNOSTIC & CLASSIFICATION CENTER (Baltimore)(Q00T0406, formerly Q00T0202, formerly Q00B0304, formerly 35.02.03.04)FY2023 appropriation: $43,559,725; authorized positions:Nurudeen O. Matti, Warden (410) 878-3500, (410) 878-4100e-mail: nurudeen.matti@maryland.govAUDIT & ADMINISTRATIVE REMEDIESFINANCESTAFF TRAININGASSISTANT WARDENCynthia Briscoe, Assistant Warden (410) 878-4200; e-mail: cynthia.briscoe@maryland.govCASE MANAGEMENTCENTRAL TRANSPORTATION UNITFOOD SERVICESMAINTENANCEPSYCHOLOGICAL SERVICESRELIGIOUS SERVICESSOCIAL WORKSECURITYMichelle A. Mann, Chief of Security (410) 878-4111; e-mail: michelle.mann@maryland.govMARYLAND CORRECTIONAL INSTITUTION - HAGERSTOWN(Q00R0201, formerly Q00B0401, formerly 35.02.04.01)FY2023 appropriation: $60,285,167; authorized positions:Gregory A. Werner, Warden (240) 420-1300e-mail: gregory.werner@maryland.govPERSONNELDiane E. Fleischman, Personnel Officer (240) 420-1375; e-mail: diane.fleischman@maryland.govASSISTANT WARDENTodd A. Hull, Assistant Warden (240) 420-1305; e-mail: todd.hull@maryland.govCASE MANAGEMENTFOOD SERVICESLAUNDRY OPERATIONSMAINTENANCEVOLUNTEER SERVICESSECURITYLaura Golliday, Chief of Security (240) 420-1302; e-mail: laurak.golliday@maryland.govMARYLAND CORRECTIONAL TRAINING CENTER (Hagerstown)(Q00R0202, formerly Q00B0402, formerly 35.02.04.02)FY2023 appropriation: $83,548,611; authorized positions:William S. Bohrer, Warden (240) 420-1400e-mail: william.bohrer@maryland.govPERSONNELKristin L. Hines, Personnel Officer (240) 420-1413; e-mail: kristin.hines@maryland.govASSISTANT WARDENBethany L. Cornachia, Assistant Warden (240) 420-1405; e-mail: bethany.cornachia@maryland.govCASE MANAGEMENTEDUCATIONFOOD SERVICEMAINTENANCERELIGIOUS SERVICESVOLUNTEER SERVICESSECURITYJoseph R. Lohman, Chief of Security (240) 420-1451; e-mail: joseph.lohman@maryland.govHAROLD E. DONNELL PRE-RELEASE FACILITYJames J. Wilson, Administrator (240) 420-1685; e-mail: jamesj.wilson@maryland.govNORTH BRANCH CORRECTIONAL INSTITUTION (Cumberland)(Q00R0205, formerly Q00B0802)FY2023 appropriation: $67,202,770; authorized positions:Jeffrey A. Nines, Warden (301) 729-7501e-mail: jeff.nines@maryland.gov ASSISTANT WARDENKeith K. Arnold, Assistant Warden (301) 729-7505; e-mail: keith.arnold@maryland.govSECURITYRonald R. Stotler, Chief of Security (301) 729-7508; e-mail: ronaldr.stotler@maryland.govROXBURY CORRECTIONAL INSTITUTION (Hagerstown)(Q00R0203, formerly Q00B0403, formerly 35.02.04.03)FY2023 appropriation: $59,909,144; authorized positions:Carlos D. Bivens, Warden (240) 420-3100e-mail: carlos.bivens@maryland.govFISCAL SERVICESHEALTH SERVICESSTAFF TRAININGASSISTANT WARDENMichael E. Lichtenberg, Assistant Warden (240) 420-3105; e-mail: michael.lichtenberg@maryland.govCASE MANAGEMENTCOMMISSARYEDUCATIONFOOD SERVICEMAINTENANCEPSYCHOLOGICAL SERVICESRELIGIOUS SERVICESSOCIAL WORKVOLUNTEER SERVICESSECURITYStacey Carter, Chief of Security (240) 420-3103; e-mail: stacey.carter@maryland.govWESTERN CORRECTIONAL INSTITUTION (Allegany County)(Q00R0204, formerly Q00B0801, formerly 35.02.08.01)FY2023 appropriation: $71,099,854; authorized positions:Ronald S. Weber, Warden (301) 729-7001e-mail: ronald.weber@maryland.govFINANCEINVESTIGATIONSASSISTANT WARDENBradley O. Butler, Assistant Warden (301) 729-7005; e-mail: bradley.butler@maryland.govCASE MANAGEMENTCOMMITMENTEDUCATIONFOOD SERVICESMAINTENANCEMEDICAL DEPARTMENTPSYCHOLOGICAL SERVICESRELIGIOUS SERVICESSOCIAL WORK SERVICESSTAFF TRAININGVOLUNTEER SERVICESSECURITYJason L. Harbaugh, Chief of Security (301) 729-7007; e-mail: jason.harbaugh@maryland.govMARYLAND CORRECTIONAL PRE-RELEASE SYSTEM(formerly Q00B06, formerly 35.02.06)Vacancy, Warden (410) 379-6299, (410) 379-6020Vacancy, Assistant Warden (410) 540-2602ANNE ARUNDEL COUNTYBROCKBRIDGE CORRECTIONAL FACILITY (Jessup)(Q00S0204, formerly Q00B0602, formerly 35.02.06.02)FY2023 appropriation: ; authorized positions:Michele D. Jones, Administrator (410) 540-6234; e-mail: micheled.jones@maryland.govDORSEY RUN CORRECTIONAL FACILITY(Q00S0209)FY2023 appropriation: $42,421,771; authorized positions:Margaret Chippendale, Warden (410) 379-6299e-mail: margaret.chippendale@maryland.gov David C. Greene, Assistant Warden (410) 379-6313; e-mail: david.greene@maryland.govSECURITYDamean B. Stewart, Chief of Security (410) 379-6020; e-mail: damean.stewart@maryland.govCHARLES COUNTYSOUTHERN MARYLAND PRE-RELEASE UNIT (Hughesville)(Q00S0206, formerly Q00B0605, formerly 35.02.06.05)FY2023 appropriation: ; authorized positions:Geneva Holland, Administrator (301) 274-4701; e-mail: geneva.holland@maryland.govQUEEN ANNE'S COUNTYEASTERN PRE-RELEASE UNIT (Church Hill)(Q00S0207, formerly Q00B0606, formerly 35.02.06.06)FY2023 appropriation: ; authorized positions:Robert W. Turner, Jr., Acting Administrator (410) 810-5400; e-mail: robert.turner@maryland.govDIVISION OF PAROLE & PROBATION(Q00C0201, formerly Q00C02, formerly 35.03.02)FY2023 appropriation: $19,063,613; authorized positions:Martha L. Danner, Director (appointed by Secretary of Public Safety & Correctional Services with Governor's approval & Senate advice & consent) (410) 230-1446; 1-877-227-8031 (toll free)e-mail: martha.danner@maryland.govweb: _and_probation/ADMINISTRATION & SUPPORT SERVICESCarla L. Smith, Director (410) 875-3401e-mail: carla.smith@maryland.govEXTERNAL SERVICESEleanor A. McMullen, Policy Advisor (410) 585-3568e-mail: eleanor.mcmullen@maryland.govOFFICE OF FIELD OPERATIONS(formerly Q00C0202, 35.03.02.02)David W. Dawkins, Acting Deputy Executive Director (410) 585-3557e-mail: david.dawkins@maryland.govDRINKING-DRIVER MONITORING PROGRAMVIOLENCE PREVENTION INITIATIVECASE MONITORING UNITINTERSTATE COMPACT UNITLIAISON AGENT WAIVER UNITCOMMUNITY SUPERVISIONAndrea King-Wessels, Manager (410) 875-3435e-mail: andrea.king-wessels@maryland.gov REGIONAL OFFICES OF COMMUNITY SUPERVISIONWalter E. Nolley, Executive Assistant Director (443) 528-7210e-mail: walter.nolley@maryland.govCENTRAL REGION (Baltimore City & Baltimore County)(Q00T0301)FY2023 appropriation: $40,413,775; authorized positions: 427Walter E. Nolley, Regional Administrator (443) 263-3720; e-mail: walter.nolley@maryland.govNORTHERN REGION(Allegany, Carroll, Frederick, Garrett, Harford, Howard, Montgomery & Washington Counties)(Q00R0301)FY2023 appropriation: $21,348,309; authorized positions: 238Shina Castain-Thompson, Regional Administrator (301) 228-2935; e-mail: shina.castain-thompson@maryland.govSOUTHERN REGION(Anne Arundel, Calvert, Caroline, Charles, Cecil, Dorchester, Kent, Prince George's, Queen Anne's, St. Mary's, Somerset, Talbot, Wicomico & Worcester Counties)(Q00S0301)FY2023 appropriation: $28,853,614; authorized positions: 326Demetrius E. Page, Regional Administrator (410) 822-5050; e-mail: demetrius.page@maryland.govOFFICE OF SPECIAL PROGRAMSTia D. Brunson, Assistant Director (410) 585-3518e-mail: tia.brunson@maryland.govCOMMUNITY SURVEILLANCE & ENFORCEMENT(formerly Q00C0203, Q00B0306, Q00B0609, and 35.02.06.09)Kevin A. Baylin, Assistant Director (443) 263-3844e-mail: kevin.baylin@maryland.govCENTRAL HOME DETENTION UNITWARRANT APPREHENSION UNITOFFICE OF SUPERVISION INTEGRITYKenneth A. Coleman, Deputy Director (410) 585-3512e-mail: kenneth.coleman@maryland.govMANAGEMENT INFORMATION SERVICESDenice M. Ambrose, Manager (410) 585-3515e-mail: denice.ambrose@maryland.govOFFENDER SERVICES & LABORATORY SERVICESLatawnya N. Stallworth, Manager (443) 263-3681e-mail: latawnya.stallworth@maryland.govSPECIAL COURTS & PROBLEM-SOLVING COURTSCornelius H. Woodson, Coordinator (410) 585-3557e-mail: cornelius.woodson@maryland.govDIVISION OF PRETRIAL DETENTION & SERVICES(Q00T04, formerly Q00P00, 35.15.00)FY2023 appropriation: $261,515,549; authorized positions: 1,793.6Dionne Randolph, Commissioner of Pretrial Detention & Services(appointed by Secretary of Public Safety & Correctional Services with Governor's approval) (410) 209-2039; e-mail: dionne.randolph@maryland.govLeon A. King II, Deputy Commissioner (410) 209-4284; e-mail: leon.king@maryland.govweb: -detention/BALTIMORE PRE-RELEASE UNIT(Q00T0203, formerly Q00B0305 formerly Q00B0608, and 35.02.06.08)Monyetta S. Montgomery, Acting Administrator (410) 234-1874e-mail: monyetta.montgomery@maryland.govFISCAL SERVICESTaofeek L. Adewumi, Director (410) 209-4179e-mail: taofeek.adewumi@maryland.govPERSONNELTracey D. Harvin, Director (410) 209-4131e-mail: tdharvin@dpscs.state.md.usSUPPORT & TECHNOLOGY SERVICESSgt. Michael Hicks, Director (410) 209-4362e-mail: michael.hicks@maryland.govBALTIMORE PRETRIAL COMPLEX & YOUTH DETENTION CENTER(Q00T0405, formerly Q00T0403, formerly Q00P0003, 35.15.00.03)FY2023 appropriation: $16,733,868; authorized positions:Simon T. Wainwright, Warden (410) 209-4017e-mail: simon.wainwright@maryland.govASSISTANT WARDENCarol F. Harmon, Assistant Warden (410) 209-4130; e-mail: carol.harmon@maryland.govFACILITIES OPERATIONS & MAINTENANCEDaniel A. Kelley, Director (410) 209-4109; e-mail: daniel.kelley@maryland.govCLASSIFICATIONFOOD SERVICESHEALTH SERVICESJAIL REVIEWJUVENILE PROGRAMSRELIGIOUS SERVICESSCHOOL & SPECIAL INMATE PROJECTSSOCIAL WORKSUBSTANCE ABUSE TREATMENTJAIL INDUSTRIES BUILDINGRosetta D. Swan, Administrator (410) 209-4177SECURITYDonna A. Hansen, Chief of Security (410) 209-4018; e-mail: donna.hansen@maryland.govCENTRAL BOOKING & INTAKE CENTER(Q00T0404, formerly Q00P0004, 35.15.00.04)FY2023 appropriation: $78,554,322; authorized positions:Frederick T. Abello, Warden (410) 545-8105e-mail: frederick.abello@maryland.govBOOKINGJames Flood, Assistant Warden (410) 746-4947e-mail: james.flood@maryland.govOPERATIONSDionne Randall, Assistant Warden (410) 545-8281e-mail: dionne.randolph@maryland.govRECORDSDeborah A. Carter, Director (410) 545-8251; e-mail: deboraha.carter@maryland.govSECURITYTyrell A. Wilson, Chief of Security (410) 545-8107e-mail: tyrell.wilson@maryland.govCHESAPEAKE DETENTION FACILITY (Baltimore)(Q00T0401, formerly Q00T0403, formerly Q00B0303, formerly 35.02.03.03)FY2023 appropriation: $31,579,336; authorized positions:Calvin Wilson, Warden (410) 625-5221e-mail: calvin.wilson@maryland.govSECURITYAngelina M. Boyd-White, Chief of Security (410) 625-5218; e-mail: angelina.boyd@maryland.govASSISTANT WARDENEmmanuel Nzeadighibe, Assistant Warden (410) 539-5445e-mail: emmanuel.nzeadighibe@maryland.govCOMMITMENT & CLASSIFICATIONMAINTENANCEPSYCHOLOGICAL SERVICESRELIGIOUS SERVICESPERSONNELKimberly A. Vice, Personnel Officer (410) 539-5445, ext. 5201METROPOLITAN TRANSITION CENTER (formerly Maryland Penitentiary) (Baltimore)(Q00T0408, formerly Q00T0201, formerly Q00B0301, formerly 35.02.03.01)FY2023 appropriation: $64,753,441; authorized positions:Simon T. Wainwright, Warden (410) 230-1400e-mail: simon.wainwright@maryland.govFINANCEHEALTH SERVICESPERSONNELSTAFF TRAININGASSISTANT WARDENNurudeen O. Matti, Acting Assistant Warden (410) 230-1433; e-mail: nurudeen.matti@maryland.govAUDITS & COMPLIANCECASE MANAGEMENTCOMMITMENTEDUCATIONFOOD SERVICESMAINTENANCEPSYCHOLOGICAL SERVICESRELIGIOUS SERVICESVOLUNTEER SERVICESSECURITYMichelle A. Mann, Chief of Security (410) 230-1407; e-mail: michelle.mann@maryland.govBALTIMORE CITY CORRECTIONAL CENTER(Q00T0407, formerly Q00T0204, formerly Q00B0307, formerly Q00B0610, and 35.02.06.10)FY2023 appropriation: $17,509,057; authorized positions:Damilare S. Adisa-Thomas, Administrator (410) 332-4343; e-mail: damilare.adisa@maryland.govOCCUPATIONAL SKILLS TRAINING CENTERRandolph J. Shipe, Principal (410) 234-1840; e-mail: randolph.shipe@dpscs.state.md.us PRETRIAL RELEASE SERVICES(Q00T0402, formerly Q00T0402, Q00P0002, 35.15.00.02)FY2023 appropriation: $6,651,861; authorized positions:Robert S. Weisengoff, Director (410) 986-5909; e-mail: robert.weisengoff@maryland.govLouis F. Karko, Deputy Director (410) 986-5917; e-mail: louis.karko@maryland.govADDICTIONS ASSESSMENT UNITCollettia M. Hawkins-Brown, Manager (443) 984-1857ADMINISTRATION & CASE PROCESSINGMarie B. Hisley, Administrative Officer (410) 986-5914; e-mail: marie.hisley@maryland.govCASE MANAGEMENT & SUPERVISION SERVICES SECTIONLouis F. Karko, Manager (410) 986-5940; e-mail: louis.karko@maryland.govINVESTIGATIVE SERVICES SECTIONGina J. Flowers, Manager (410) 545-8159; e-mail: gina.flowers@maryland.govMaryland Constitutional Offices & AgenciesMaryland DepartmentsMaryland Independent AgenciesMaryland Executive Commissions, Committees, Task Forces, & Advisory BoardsMaryland Universities & CollegesMaryland Counties Maryland Municipalities Maryland at a GlanceMaryland Manual On-LineSearch the Manuale-mail: mdmanual@maryland.gov 2ff7e9595c
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